Kanban Boards
Every ticket and project task as a card, grouped into swimlanes by client, tech, or project. Drag to update status. Changes sync back to your PSA automatically.
What hundreds of MSPs have told us
Projects are a black hole.
That is what managers say about project visibility inside their PSA. No way to tell a client when you can start. And the service board is no better: hundreds of open tickets, techs cherry-picking, dispatch eating someone’s whole day. TopLeft adds the layer your PSA never had.
Software plus coaching, on top of your existing PSA. No migration. No double entry.
TopLeft — Service board
Sits on top of the PSA you already run
ConnectWiseAutotaskHaloPSA
Trusted by 100+ MSPs
Sound familiar?
What makes MSPs start looking
These are the moments MSPs tell us pushed them to find something better. Every one came from a real conversation.
01
Project volume outgrew your process
A wave of onboardings or new clients exposed the limits of running projects in your PSA. What worked for 5 projects fell apart at 20.
02
You lost a key person
Your service delivery manager or dispatcher left. You realize the whole process lived in one person’s head.
03
The PSA project module got abandoned
Too cumbersome, so the team reverted to Trello, Excel, or nothing. "Creating a project is, like, an hour job."
04
You cannot answer "when can we start?"
Clients want delivery dates and you have no capacity data to give them a real one. You are guessing, and they can tell.
05
The ticket queue became unmanageable
Hundreds of open tickets, some untouched for 90 days. Techs cherry-pick what seems easy while the hard work sits.
06
Dispatch became a full-time bottleneck
One person manually builds every tech’s calendar, every day. When they are out, nobody knows who is dispatching.
Projects are a black hole. We do not know where they are at, what they are stuck on, what they are waiting on.
It is a guessing game. We are just throwing a dart at the wall and hoping it sticks.
I have to be aware of the entire book of projects and what status they are in, and it is mostly out of my head at the moment.
Real results
What our clients have achieved
Verified outcomes from MSPs using TopLeft for project management and dispatch.
50%
shorter project meetings after switching to visual boards
71%
faster task assignment (45 min down to 13 min)
2-3 hrs → 1 hr
daily dispatch time, with the board doing the scheduling
Klesys
Tim Thünnissen · Watch →
180 → <100
open tickets, with the full-time scheduling role eliminated
Morgan Birgé
Te'neyl Simpson · Watch →
300 of 450
stale tickets closed in one week after gaining visibility
34 → 11
active tickets per tech in 3 months with better prioritization
Seitel Systems
Judi Baker · Watch →
130% → 71.6%
average project cost against estimate, in six months
TEBA
Steve Psaradellis · Watch →
< 3 min
average ticket response time, across all clients, for years
Black Tip
Matthew Bookspan · Read →
The shift
Before and after TopLeft
Before
- × Exporting to Excel to figure out who is doing what and who needs to follow up
- × Hours in leadership meetings trying to schedule people
- × Project managers not updating plans because rescheduling takes too long
- × Clients asking for delivery dates and getting guesses
- × Technicians cherry-picking easy tickets while hard work sits
After
- ✓ Walk in and know what to work on without asking anyone
- ✓ Give the team a week of tasks and let them go, no micromanagement
- ✓ Tell clients exactly when project slots are available
- ✓ Engineers know which project they are on each day
- ✓ One place to update everything instead of three or four
What you get
What TopLeft adds to your PSA
Everything stays in sync with ConnectWise, Autotask, and HaloPSA. No double entry.
Capacity Planning
See who is overloaded and who has room. Tell clients when you can actually start.
Gantt Charts
Map migrations and onboarding with dependencies. See the critical path and what cascades when a task slips.
Time and Note Entry
Log time and notes from the board. Everything syncs back to the PSA ticket. No copying, no lost entries.
Dispatch Visibility
See who is on what right now and balance the queue. Some MSPs run dispatch without a dedicated dispatcher.
And more
See all features →Why it works
The tool is 10%. The methodology is the other 90%.
You have probably used Trello or Planner. Columns are not Kanban. Kanban is an operating system for service delivery: WIP limits, pull instead of push, daily huddles, flow. The boards make your work visible. The methodology is what changes the numbers.
New to Kanban? Start with Kanban for MSPs →We install the 90% with you
Every subscription includes implementation support matched to your team size. Pick the path that fits.
Explore implementation services →The tool
10%
Software · Boards and dashboards · Reports
Most tool evaluations stop at the waterline.
The methodology
90%
Daily practices
Daily huddle · Pull-based workflow · WIP limits · Single-tasking
Workflow design
Stages and swimlanes · Triage and dispatch design · Capacity planning
Roles and accountability
Dispatcher liberated from scheduling · Leadership cadence · Team accountability rhythm
Mindset and culture
Lean mindset · Continuous improvement · Flow over rigid perfection
“You do not need another tool. You need flow. That is why we built TopLeft, for MSPs like ours.”
I own two MSPs and built TopLeft because we needed it. We could not see what our techs were working on, projects slipped without anyone noticing, and clients kept asking when their work would finish. TopLeft is what I wished existed.
Wim Kerkhoff
Founder, TopLeft. MSP owner.
For the conversation upstairs
You see the operation. Your boss sees the numbers.
Same business, two views. Neither one alone moves the number.
If you run delivery
- • You can feel the interruptions eating the week, but you cannot prove it.
- • Capacity lives in your head, so every "when can we start?" is a guess.
- • Leadership privately wonders if the team is slow. You know it is the juggling.
TopLeft gives you the view. The methodology gives you the language.
If you own the P&L
- • Margin is lower than the team you carry should produce.
- • Utilization numbers do not line up with what the team says it feels.
- • Every throughput dip turns into another hiring conversation.
Before you add headcount, see where capacity actually goes.
A 30-day, founder-led diagnostic of your own PSA data. Findings, recommendations, and a 12-month roadmap your leadership team can act on.
Explore the Discovery ProjectSee what your operation could look like
Book a 30-minute discovery call. We learn how you run projects today, walk you through a live demo environment, and show how TopLeft fits your PSA. No commitment. Every plan includes our money-back guarantee.
Keep learning
From the blog and podcast
Practical MSP operations: workflow, dispatch, capacity, and the agile habits behind them.
- Kanban Kanban methodology for MSPs: everything you need to know Read →
- Service delivery How to build a workflow that gets tickets done fast Read →
- Case study How Black Tip hit sub-3-minute ticket response times Read →
Podcast
The Agile MSP Podcast
Real MSP stories, operator insights, and tactics you can put to work this week.
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