Running an MSP today means tight margins, constant pressure to deliver, and clients who expect faster results with fewer mistakes. The reality is that most MSPs are leaking time and money every single day — through wasted admin effort, poor visibility, and inefficient workflows.
TopLeft was built to stop that. Here are 10 proven ways MSPs save or make money by putting their projects and tickets into flow.
One MSP discovered they were spending 80 hours per week just scheduling and rescheduling tickets. After moving to TopLeft’s Kanban boards, they eliminated two full-time dispatcher roles and redeployed that capacity to higher-value work.
Project overruns eat profit and frustrate clients. TEBA used TopLeft and Lean/Agile practices to deliver projects 58.4% faster in just six months, creating room for new projects and faster billing.
Allixo saw profit margins climb from 9% to more than 22%. The shift came not from hiring more people, but from reducing rework, backlog waste, and scheduling churn.
For a 20-person MSP, TopLeft tools and Agile workflows can unlock enough billable time to add $1M–$3M of revenue per year — all without expanding headcount.
With TopLeft, there’s no need to duplicate updates across outside tools like Microsoft Planner, JIRA, ClickUp, or Monday.com. Every change flows straight into ConnectWise, Autotask, or HaloPSA — reducing admin work, eliminating billing errors, and maintaining a single source of truth.
Generic project tools create “shadow systems” where critical information gets siloed. TopLeft ensures tickets, projects, and SLAs stay in the PSA — maintaining a single system of record that powers accurate billing, reporting, and dashboards.
MSPs often waste hours pulling reports into Excel. With TopLeft, managers and executives see real-time project and ticket flow directly from the PSA, eliminating stale spreadsheets and manual data crunching.
Appalachian raised SLA compliance from 60% to over 90%, and Allixo achieved 100% client satisfaction and retention for two years. Stronger flow not only keeps clients happy but also drives referrals and repeat business.
Backlogs drain morale and delay revenue. One MSP eliminated a massive backlog entirely with TopLeft, letting their engineers work with focus instead of firefighting.
Many MSPs see ROI within three months — and some much sooner. One client eliminated a dispatcher role in just 30 days, saving over $60,000 per year, while others see payback within the first few weeks.
Engaged, Empowered Technicians: When work is visible and managed by the team instead of a dispatcher, engineers take ownership. That balances workloads, builds skills, and reduces burnout.
Fewer, More Effective Meetings: Bloated project status meetings are replaced with short stand-ups. One MSP cut meeting time by 70% while improving coordination.
TopLeft helps MSPs do more with what they already have — no extra staff, no extra tools, just better visibility and flow. Whether your priority is protecting margins, unlocking new revenue, or bringing order to chaos, the business case is clear.