One challenge faced by every MSP is ensuring that service and project tickets are started, worked, and completed in a reasonable amount of time. Some MSPs have mastered this; others not so much. It’s common for MSPs to have a lot of neglected tickets- tickets...
What’s the worst part about managing projects in ConnectWise or Autotask? Is it the lack of visibility into a project’s tasks as they progress through the project workflow? The inability to manage your whole portfolio of projects? Or the way it takes 100...
This webinar was hosted on May 27, 2020. Learn how you can rescue service delivery at your MSP- relieving overworked dispatchers, guiding unfocused engineers, and saving neglected customers. As an MSP, you need efficient dispatch and engineer workflows. Structured...
We’re introducing a recurring webinar for everyone who wants to know more about Kanban- both Kanban methods as they apply to MSPs, and Kanban the board application from TopLeft. In the first webinar we’ll discuss: The two types of Kanban boards- everyone...
As an MSP, have you struggled to fully understand work in progress and how to advance it to completion? On October 1st we’re hosting a webinar about using Lean and Kanban techniques to accelerate project and service delivery in MSPs. Can’t wait to see you...
Missed the webinar? No problem- we recorded it for you. And here’s the slide deck: CW-Kanban-Webinar-2019-08-06.pdf We’re hosting a webinar on Tuesday, August 6, and you’re invited! A lot has been happening here at CW Kanban over the last few months-...
I would recommend this product to any company that is considering moving their helpdesk environment to an Agile Service Delivery entity. The board is highly configurable and the developers are very easy to work with and willing to go the extra mile to get you set up the way you want your board to work. Jeff Groby, SumnerOne
