Ever been frustrated with project management in ConnectWise or Autotask? Yeah- we were too. We built some simple methods and tools you can use to take back control of project work- so you can complete projects more quickly, reduce stress in your engineering team, and...
As an MSP, have you avoided using the project management module in your PSA because it makes things harder, not easier? Many MSPs avoid managing projects in ConnectWise or Autotask because they make it hard to plan, assign, and monitor work, whether you’re...
Neglected tickets can be a major problem for MSPs. Tickets that sit without any work being done are frustrating for both your customers and your team. We’ve already mentioned some causes of neglected work and how it impacts MSPs. So you want to address neglected...
All MSPs suffer from neglected work from time to time. At some MSPs it’s temporary and quickly brought under control. At some MSPs it’s endemic- there’s always numerous tickets that haven’t had any work done recently, even though there’s...
One challenge faced by every MSP is ensuring that service and project tickets are started, worked, and completed in a reasonable amount of time. Some MSPs have mastered this; others not so much. It’s common for MSPs to have a lot of neglected tickets- tickets...
What’s the worst part about managing projects in ConnectWise or Autotask? Is it the lack of visibility into a project’s tasks as they progress through the project workflow? The inability to manage your whole portfolio of projects? Or the way it takes 100...
I would recommend this product to any company that is considering moving their helpdesk environment to an Agile Service Delivery entity. The board is highly configurable and the developers are very easy to work with and willing to go the extra mile to get you set up the way you want your board to work. Jeff Groby, SumnerOne
