Nobody said engineering at an MSP was easy. As if the day-to-day responsibility of handling helpdesk tickets and projects was not enough, technicians and engineers who use ConnectWise or Autotask also have to struggle with the lack of visibility and control over their...
Are you an engineer or a technician working for an MSP? And are you feeling micromanaged? Technician micromanagement at MSPs doesn’t get enough coverage, even though it cripples teamwork and performance. Managers and dispatchers are valuable members of a team....
If you feel that you are answering the same basic questions over and over, your team members aren’t engaging with projects. If there is confusion about deadlines, deliverables, and workflow, you, as a project manager, need to give your team the gift of project...
As a project manager, you know how important project visibility is. You are always working with many projects simultaneously and are full of information that probably no one else has. To achieve high-level project visibility, you must be able to track your work in one...
Get ready to knock out waste in your MSP! For a long time manufacturers using Kanban have used the 7 Kanban Wastes to identify and eliminate waste in their processes. Did you know MSPs can use the same framework to eliminate waste in their processes? Waste is the...
More and more project-focused MSPs are using Microsoft Planner. Planner is a visual tool for arranging work items in columns, showing how work is progressing through a pipeline of work in the team. It’s a form of Kanban board and very similar to Trello. MSPs...
I would recommend this product to any company that is considering moving their helpdesk environment to an Agile Service Delivery entity. The board is highly configurable and the developers are very easy to work with and willing to go the extra mile to get you set up the way you want your board to work. Jeff Groby, SumnerOne
