Cherry-picking Tickets Hurts Your Clients

Cherry-picking Tickets Hurts Your Clients

Allowing your team to cherry-pick tickets or tasks on their list hurts your clients, and you may not even realize this is going on. We know this kind of issue by experience, and that’s one of the reasons why we’ve created TopLeft. What is cherry-picking?...
Why Technicians Use TopLeft

Why Technicians Use TopLeft

Nobody said engineering at an MSP was easy. As if the day-to-day responsibility of handling helpdesk tickets and projects was not enough, technicians and engineers who use ConnectWise or Autotask also have to struggle with the lack of visibility and control over their...