More and more project-focused MSPs are using Microsoft Planner. Planner is a visual tool for arranging work items in columns, showing how work is progressing through a pipeline of work in the team. It’s a form of Kanban board and very similar to Trello. MSPs...
Click here for the slides You can rescue service delivery at your MSP- relieving overworked dispatchers, guiding unfocused engineers, and saving neglected customers. As an MSP, you need efficient dispatch and engineer workflows. Structured techniques such as calendar...
I would recommend this product to any company that is considering moving their helpdesk environment to an Agile Service Delivery entity. The board is highly configurable and the developers are very easy to work with and willing to go the extra mile to get you set up the way you want your board to work. Jeff Groby, SumnerOne
