by Wim Kerkhoff | Jun 11, 2019 | ConnectWise, Kanban
How CW Agile Board is currently better than CW Kanban Quick Create for ticketBlock/Unblock tickets (without requiring a specific status)Can work on tickets in simple mode – hide finance, resources etc with a link to the regular full ticket screenCan pop the...
by Wim Kerkhoff | Jun 11, 2019 | Kanban, Management Methods
So I’ve been thinking about this question for a while… what does it mean to be doing Kanban? Obviously I’ve been committed to Kanban for a while as we’ve built a solution around it, but even though we have all kinds of wonderful Kanban and...
by Matt Fox | Jun 3, 2019 | ConnectWise, Kanban, Project and Service Delivery, Updates
Every day in an MSP, decisions are made about what tickets the technicians should work on. Usually, this results in a dilemma: Do technicians select tickets all by themselves? This is fast and easy but has some big problems:it leads to unimportant tickets being worked...
