How CW Agile Board is currently better than CW Kanban Quick Create for ticketBlock/Unblock tickets (without requiring a specific status)Can work on tickets in simple mode – hide finance, resources etc with a link to the regular full ticket screenCan pop the...
So I’ve been thinking about this question for a while… what does it mean to be doing Kanban? Obviously I’ve been committed to Kanban for a while as we’ve built a solution around it, but even though we have all kinds of wonderful Kanban and...
Every day in an MSP, decisions are made about what tickets the technicians should work on. Usually, this results in a dilemma: Do technicians select tickets all by themselves? This is fast and easy but has some big problems:it leads to unimportant tickets being worked...
I would recommend this product to any company that is considering moving their helpdesk environment to an Agile Service Delivery entity. The board is highly configurable and the developers are very easy to work with and willing to go the extra mile to get you set up the way you want your board to work. Jeff Groby, SumnerOne
